Paulo Posted May 22, 2021 Share Posted May 22, 2021 The 10 years warranty is not real. This is a Weber Genesis II with only 2 years old permanently stored in a covered area. IMG_0052.HEICIMG_0053.HEICIMG_0051.HEICIMG_0056.HEICIMG_0057.HEIC The rust is everywhere in the trolley metal structure. After complaining with WEBER the answer was "paint it" Quote Link to comment Share on other sites More sharing options...
smash Posted May 23, 2021 Share Posted May 23, 2021 Sorry to hear you’ve had a bad experience, you don’t really hear bad reviews like this. My Genesis silver is probably about 15 years old and still in great condition. Quote Link to comment Share on other sites More sharing options...
Justin Posted May 24, 2021 Share Posted May 24, 2021 Can not see pictures but rub with kitchen foil or whatever your favoured method is to remove rust and spray paint black. Easy mate. Suprised weber did not sort it out for you. Escalate to the weber board see what happens? Quote Link to comment Share on other sites More sharing options...
kulhu17 Posted June 2, 2021 Share Posted June 2, 2021 I know how much trouble you're getting into, I'm surprised to hear how Weber can do that. Recteq, Weber and Traeger are known for their excellent customer support. I am surprised Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.