James17

What firmware version do you have? Should be 04003. If it’s 03700 then you have the issue I had with an old piece of hardware

From looking at mine it looks like it’s a new part. Sent an email to weber earlier asking if we were getting the upgrade

Interesting. My grill is on F and the app on C. I’ll see if it works

I haven’t had that issue and ran it till empty. finished the pork candy. If I stop posting it’s because I’ve had a heart attack

Big bugger isn’t it. this is my first pellet and really liking it. Turned it on, threw on the meat and went for a 2 hour walk. Exactly why I bought it so the wife doesn’t complain about to tending the BBQ all day and I can get on with the family.

Smoke ring looks epic. Did you wrap?

Yep bag of pellets down, running at 370f (180C) for 6 hours today cooking a ham and whole chicken. Didn’t miss a beat. Used the apple pellets, seriously mild flavour at higher temp, probably hickory tomorrow with the pork candy im doing with a pork belly. Slightly more flame kicking out on the right but not a huge difference.

So I said I would post my experience thus far and I was keen not to get on here and rant during the experience of having a new BBQ that wasn’t working. Here is how it unfolded. BBQ arrrives on time and I build it. Do the software update and fire it up. E2 fan error, grill is shutting down for safety. I do all the bits your meant to and get nowhere. I emailed WOWBBQ that evening and they are fantastic and try troubleshooting with me till past 10pm, including getting Weber in the US involved. I’m asked to take the fan off etc... but no joy. Still getting a fan error. The next day Weber UK ring me and try a few more things. They decide I need a new control unit As somehow I appear to have an old version which snuck through to the UK and shouldn’t have done. Way to tell is the firmware version was 03700. Unfortunately Weber can’t supply one till mid April. If it wasn’t for the issues the world is having in general with supply chains I would have had a sense of humour failure but i just accepted it. Wowbbq to the rescue. They checked the firmware on their showroom model which was the correct 04003 version. The next day I get a delivery from WOWBBQ and I swap them over, only for it to show the old 03700 firmware version. Back on the phone to WOWBBQ and they talk to Weber UK. No one has ever seen it before but it appears the BBQ itself is dragging the control unit back to an old firmware version. it’s Friday by this stage and I have a fridge of meat that is going to go off so I had resigned myself to firing up the other BBQs. WOWBBQ to the rescue again. They have one in stock and after opening it and checking the firmware version they send one overnight for Saturday AM delivery. so today I built the new one and it works perfectly. I can’t say enough about the great level of support I received from Weber and even more so from WOWBBQ who were on the phone to me all the time including late at night and express shipped multiple items to me. Yes, it was frustrating, why Weber don’t turn on every unit and do these simple version checks before shipping is beyond me. But the after sales support is there for you. So thank you to Patrick at WOWBBQ for the first class service and support. makes me want 2 of them on the patio now though!

Thing that I realised next to my other grills, is the Ex6 is massive. Easily take 5 briskets

You must either work for auto finesse, love their stuff or a pro car detailer

Looks amazing. Very jealous. I was the first one to receive a smokefire and it still doesn’t work. Should have good news tomorrow. When it’s all over I’ll post what I experienced and the good and bad points of the support network. I will say now that WOWBBQ have been outstanding.

Both sides. Look the same to me

Given the issues in the US I didn’t defrost anything. Just have a ham ready to smoke but it has ages left on it.

I’ll send a photo of mine when it stops raining. It’s undercover now. Is it the same the other end? also try taking the tape off between the lid as might be holding it open

Very annoying. I have a pretty big problem with mine but I’ll reserve comment until it’s sorted so I can report in full and hopefully with a fix for anyone else with the same problem

You’re getting too technical for me. Paired it with my phone, it updated over the Bluetooth connection. then had to repair it and then was able to link it to the house WiFi. update failed first time but no issues the second and WiFi link up worked fine.

Took me an hour to build. did it as a one man job on the Ex6 but 2 is better. it’s a big piece of kit but very well build. do the software update before you use it. About 25mins to update

Excited

WOWBBQ

Mine is getting delivered tomorrow. freezer is stacked with meat ready for many a long cook!

well since I am now working from home for the next few weeks to a few months, perfect time to do all day cooks throughout the week! bring it on

Same. At Louis ribs, baby backs, brisket, short ribs, pork shoulder all ready to go!

Not sure if anyone has seen this vid but Harry Soo tests the sh*t out of his new smokefire. Enough said, no grease fire. also Weber have released a hopper insert for the US buyers so they are taking issues seriously

Yes the guys at Weber did say they had removed their guards as well. Just don’t stick your finger in there

The GBS is on both sizes. In the middle on the smaller and to one side on the larger. it’s basically a genesis grill grate, so the GBS is 2 pieces with the hole between them. On the EX6 there is a third grate. Apparently UK users buy a lot of GBS accessories and in the US they don’t. Hence the difference in spec. the grate looks to be the same night as the US ones and there is room for a pan underneath. Apparently they might do an add on pan thing as an aftermarket part for under the grates. Will have to see what that looks like they recommend the use of a pan on fatty meats. Lamp, pork shoulder, maybe brisket. But the Weber chefs didn’t use one. On pellets they recommend Weber ones, and they were very compact with little dust. I saw Traeger ones are dustier and might cause more issues. I asked about getting crispy skin on wings. On a kettle you can do high heat indirect. Which on the smokefire only low temp is indirect and high is direct. So you would need to go low then crank it up at the end. Or even better, still use a kettle. So it has some limitations and you would have to adjust how you cook some meals. I was told I’d get mine in about 2 weeks. As a side note they admitted that Weber were embarrassed about the issues and are working hard to get it right. However a lot of issues seem to be putting it together wrong, use in very cold conditions, not updating the software. They had 2 on the old software and one on the new one, and apparently it made a huge difference.