Lleyton Mac's Backyard BBQ Posted April 2, 2020 Share Posted April 2, 2020 10 hours ago, sotv said: My items turned up yesterday, takes just over a week from ordering them online, haven't opened them yet but both items are there in their packaging. Had to de-register my device and re-register it. But both items then appeared in the cart as per instructions and just had to do the checkout thing and the order was processed I cant de register my grill for some reason spoke to them again today and said cause i purchased it in February im not entitled to them which absolutely ridiculous considering i never got my grill till the 19th they said you get the bbq course with your grill Quote Link to comment Share on other sites More sharing options...
sotv Posted April 2, 2020 Share Posted April 2, 2020 3 hours ago, Lleyton Mac's Backyard BBQ said: I cant de register my grill for some reason spoke to them again today and said cause i purchased it in February im not entitled to them which absolutely ridiculous considering i never got my grill till the 19th they said you get the bbq course with your grill That's a shame, sounds like you got an unhelpful CS agent. I was aware of the BBQ course, when I pre-ordered mine back in January and that was what I expected to get tbh, but never saw anyway to claim it, once mine was actually dispatched and registered and it just seemed to disappear, when this offer of roaster and grate superseded it? Quote Link to comment Share on other sites More sharing options...
Justin Posted April 2, 2020 Share Posted April 2, 2020 Do not give up. Hold them to account. Escalate. Quote Link to comment Share on other sites More sharing options...
Is it dun yet Posted April 2, 2020 Share Posted April 2, 2020 (edited) I spoke weber about this and they said it was for orders between 19th and **** (can't remember the date, end of mouth i think) Don't think i will get them as i placed the order on 29-12-19 and got my SF on 18-3-20. My controller froze again tonight, so will be emailing them in the morning and will be asking about the welded chute Edited April 2, 2020 by Is it dun yet Quote Link to comment Share on other sites More sharing options...
James17 Posted April 2, 2020 Author Share Posted April 2, 2020 So I have been in discussion on the shoot. Apparently in the UK if you are having issues with the feed they will send a new one. Otherwise it’s not an auto upgrade. got my first controller freeze today, about 10 cooks but first one on the latest firmware so maybe it’s a new bug. Sure another upgrade will come out Quote Link to comment Share on other sites More sharing options...
Is it dun yet Posted April 2, 2020 Share Posted April 2, 2020 2 minutes ago, James17 said: So I have been in discussion on the shoot. Apparently in the UK if you are having issues with the feed they will send a new one. Otherwise it’s not an auto upgrade. got my first controller freeze today, about 10 cooks but first one on the latest firmware so maybe it’s a new bug. Sure another upgrade will come out I have had lots of controller freeze ups and takes it a long time to get to temp 25 to 30 mins sum time longer to get from 225F to 600f Waist of time trying to reverse sear. Sorry but what do you mean by the shoot? Quote Link to comment Share on other sites More sharing options...
James17 Posted April 2, 2020 Author Share Posted April 2, 2020 16 hours ago, sotv said: Not sure if ours in the UK already have them installed or if it is a completely new part, since release over here?. Worth keeping an eye on it, going forward. From looking at mine it looks like it’s a new part. Sent an email to weber earlier asking if we were getting the upgrade Quote Link to comment Share on other sites More sharing options...
Is it dun yet Posted April 2, 2020 Share Posted April 2, 2020 1 minute ago, James17 said: From looking at mine it looks like it’s a new part. Sent an email to weber earlier asking if we were getting the upgrade Any chance of a pic Quote Link to comment Share on other sites More sharing options...
James17 Posted April 2, 2020 Author Share Posted April 2, 2020 Gets up to temp quickly for me. 10 mins to 250F Look on you tube it’s a new welded shoot (auger feed) I think it sorts feed problems, cavitation Quote Link to comment Share on other sites More sharing options...
Is it dun yet Posted April 2, 2020 Share Posted April 2, 2020 Is yours the black one and welded like Harry soo"s Quote Link to comment Share on other sites More sharing options...
James17 Posted April 2, 2020 Author Share Posted April 2, 2020 31 minutes ago, Is it dun yet said: Is yours the black one and welded like Harry soo"s No it’s silver with a kink so original design Quote Link to comment Share on other sites More sharing options...
Is it dun yet Posted April 2, 2020 Share Posted April 2, 2020 11 minutes ago, James17 said: No it’s silver with a kink so original design Mine too will email in the morning and see wot they say Glad yours get gets to that quick, hopefully mine will with a new controller . Really won't to do brisket, but not with how this is at the moment 13 minutes ago, James17 said: No it’s silver with a kink so original design Quote Link to comment Share on other sites More sharing options...
sotv Posted April 3, 2020 Share Posted April 3, 2020 15 hours ago, Is it dun yet said: Mine too will email in the morning and see wot they say Glad yours get gets to that quick, hopefully mine will with a new controller . Really won't to do brisket, but not with how this is at the moment If they tell any of you anything, please keep us updated Quote Link to comment Share on other sites More sharing options...
Is it dun yet Posted April 3, 2020 Share Posted April 3, 2020 31 minutes ago, sotv said: If they tell any of you anything, please keep us updated Here's wot weber as just told me I will sort out a replacement controller to be sent out to you along with some pellets as a gesture of goodwill. Customers are only receiving replacement welded chutes if their current one is faulty or having issues on their grill. If you are not experiencing this issue with yours then we will not replace. The US released the model a month before we did so we managed to solve the issue in the UK market before releasing here. I have just arranged for a replacement part to be sent through to you today under warranty. Unfortunately, this part is out of stock till 8th April but once back in stock this should arrive within 2-3 working days. The courier will be DPD and you will be contacted with your scheduled delivery, once they have labelled your package. Please do let me know if you need anything else in the meantime, or if you have any trouble with delivery.Happy grilling! Funny that, as Trendkill BBQ (youtube) fitted a new chute the other day, which would have thought is the new one we have. Then some one told him there was now a welded version, got in touch with weber and now there sending that to him. So I'll wait and see if the controller sorts my temp issue out. Quote Link to comment Share on other sites More sharing options...
wow400 Posted April 3, 2020 Share Posted April 3, 2020 I built the grill yesterday & noticed that when I tightened the bolts that connect the ash/grease holder to the front legs, the enammeled metal bit wasn't quite long enough. So when I fully tightened them, the metal bent a bit & the enammel came off. I contacted Weber with a couple of photo's and they are sending me a new part. Result. I mentioned that with the motor having a 'Rev D' sticker, please could they also send me the updated chute, motor & auger (Auger Chute (Part 69374), Hopper Insert (69230), Plate (69377)), their reply just now was: Quote I can see from your picture that you have the hopper insert already and the auger and motor will be different from those issued in the first wave US release. Please don't hesitate to contact us if you have any issues in the future. I replied back mentioning the Rev D etc & I'll report back as to what they say. For info here are the pics I sent Weber Quote Link to comment Share on other sites More sharing options...
wow400 Posted April 3, 2020 Share Posted April 3, 2020 Do the tops of your chute's have sealant between the chute and the side of the pellet box? Quote Link to comment Share on other sites More sharing options...
wow400 Posted April 3, 2020 Share Posted April 3, 2020 5 minutes ago, Is it dun yet said: Funny that, as Trendkill BBQ (youtube) fitted a new chute the other day, which would have thought is the new one we have. Then some one told him there was now a welded version, got in touch with weber and now there sending that to him. I saw that on Trendkill's page - I will be pressing Weber UK to make sure we get this all welded one.... I might go & take mine apart just to check... Quote Link to comment Share on other sites More sharing options...
wow400 Posted April 3, 2020 Share Posted April 3, 2020 And actually, looking closer at Harry Soo's video, I definitely have the upgraded hopper insert (which has the tab screwed onto the finger guard).... Quote Link to comment Share on other sites More sharing options...
Is it dun yet Posted April 3, 2020 Share Posted April 3, 2020 (edited) 54 minutes ago, wow400 said: Do the tops of your chute's have sealant between the chute and the side of the pellet box? yep it as. I was a bit disappointed with the pellet sensor as there is no audile sound, so if don't look at screen or in the hopper you won't no. I've also asked weber about this. Edited April 3, 2020 by Is it dun yet Quote Link to comment Share on other sites More sharing options...
Smokin Monkey Posted April 3, 2020 Share Posted April 3, 2020 Sounds like you Guys are having some fun and games with these pellet Smokers, not really what you want with a new Toy! Quote Link to comment Share on other sites More sharing options...
wow400 Posted April 3, 2020 Share Posted April 3, 2020 TBH, I fired mine up yesterday to do the post build 600f burn and it behaved flawlessly. The truth will be in a cook though 🙄 Quote Link to comment Share on other sites More sharing options...
Is it dun yet Posted April 3, 2020 Share Posted April 3, 2020 Mine was ok on burn in and then 😕 Just can't trust it at the mo. I wouldn't like to fill it yet. Quote Link to comment Share on other sites More sharing options...
James17 Posted April 3, 2020 Author Share Posted April 3, 2020 I’m about 15 cooks in now and apart from one controller crash, it kept temp just couldn’t change it so not a disaster, it’s been flawless. Obviously this is my second as the first got replaced. Quote Link to comment Share on other sites More sharing options...
Is it dun yet Posted April 3, 2020 Share Posted April 3, 2020 4 minutes ago, James17 said: I’m about 15 cooks in now and apart from one controller crash, it kept temp just couldn’t change it so not a disaster, it’s been flawless. Obviously this is my second as the first got replaced. Nice to ear. Hoping new controller will sort mine Quote Link to comment Share on other sites More sharing options...
wow400 Posted April 3, 2020 Share Posted April 3, 2020 29 minutes ago, James17 said: I’m about 15 cooks in now and apart from one controller crash, it kept temp just couldn’t change it so not a disaster, it’s been flawless. Obviously this is my second as the first got replaced. That's great news! Any top tips so far on cooking with the beast? Quote Link to comment Share on other sites More sharing options...
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