Hey General,
Thanks for your message.
I got it from BBQ Land in Hitchin.
As a supposed specialist store, I’m disappointed with their stance on it.
I bought it online, so even though I still have the box, having removed all the packaging etc I don’t see how I can possibly return it in “saleable condition.”
Surely they must realise that? Makes their response seem a little cynical, to be honest.
I haven’t replied to BBQ Land yet. Before I emailed them, I also took the time to email Landmann direct. They have not replied yet. I having been waiting for them to do so, because if they imply the unit is defective, I can show that to the retailer which should win the argument, at least.